(ARCHIVE) Frequently Asked Questions

I saw a Mic icon on HiKam app. Can I use it to talk to person in front of my camera?
If you are using  Hi-Kam A7, the short answer to your question is no.  Considering the real world practice, the A7 only supports one-way audio, w...
Do, 21 Jul, 2016 at 7:13 PM
I saw the incessant spinning during setup
Incessant spinning usually happens in two scenarios: switching from cable to Wi-Fi, and setup by using SmartScan. Setup by SmartScan As a matter o...
Mi, 1 Aug, 2018 at 8:03 AM
Randomly, I am kicked out from the app or I see "offline" when tap play icon on the app
In most cases this random kick-out or offline is caused by two devices trying to access the same camera by using the same app user name and password. D...
Mi, 20 Jul, 2016 at 11:23 PM
How to change my Camera Password?
Your camera password is saved in the camera. The HiKam app also has a camera password. Don't get confused. These two passwords play different role...
Do, 18 Aug, 2016 at 3:29 PM
How can I delete snapshots
For Android users Launch the app. Tap Tools > Snapshot. Long tapping on the image that you want to delete, it will ask for delete confirmation. Tap D...
Mi, 27 Jul, 2016 at 4:55 PM
How to lower down the sensitivity of motion detection
Step 1, Click to download the auxiliary tool ConfigUpdateA7MotionUS.zip to a Wins PC, which is running on the same LAN to the camera. Step 2, Unzip the...
Mo, 16 Jan, 2017 at 5:48 PM
Fail to record after several days
Please check if the current recording mode is "Customize". We found the Customize recording mode could cause this issue. To restore you would have ...
Di, 17 Jan, 2017 at 3:10 PM